At Open Estates we strive to always provide the best possible service. Our customers are our prime focus.
Should you believe, however, that we have failed to provide the level of service both you and we expect, then please see below our complaints process.
In the first instance we ask that you request to speak to the Managing Director. We hope that the issue will be able to be resolved in a smooth and timely fashion. However, should the issue still not be resolved then it is requested that you place your complaint in writing, addressed for the attention of the Managing Director. This can either be emailed to customerservice@openestates.co.uk or can be posted to the below address.
The Managing Director, Open Estates Ltd, 54 Watling Street, Radlett, Hertfordshire WD7 7NN
We will confirm receipt of your email/letter and address your concerns in a timely and professional manner.
In the unlikely event that the issue has still not been resolved, you have the right to refer the matter to The Property Ombudsman. You can contact them on 01722 333 306 or writing to The Property Ombudsman, Milford House, 43-55 Milford Street, Sailsbury, Wiltshire SP1 2BP.
To view our internal complaints procedure please click here.
Amazing!!!
We have rented our property with open estates for 5 years now, they are truly the best! Everyone is always friendly and so helpful with everything from the day we moved in! Matt has especially...
Thank you very very much
Dear Laurie and Paul We know that this is belated but we just wanted to say a huge thank you in writing for all your hard work on our behalf in selling our property. We could not have hoped for a...
Sincere letter of recommendation
We live in Western Australia. Open Estates have managed the rental of our property in Borehamwood on our behalf and recently marketed the house and gained a successful and swift sale. We have...
Courteousness, patience and perseverance
Thank you Jonathan for your brilliant service in facilitating the sale of my flat. Valued well, and achieved sale immediately to full satisfaction. More importantly I am impressed with your...
I would highly recommend Open Estates
I would highly recommend Open Estates in Radlett and will definitely use them again. From start to finish they provide a professional service, there is always someone to take a call and explain...
Excellent results
Thank you very much for your hard work and help with the sale of our property. You succeeded where everyone else failed. We will certainly recommend you and Open Estates for excellent results and...
You are superstars
Thank you for your amazing professionalism, courtesy and competence. We are so grateful for you help and support and value everything you have done. Open Estates you are superstars.
Overwhelmed by their care and assistance throughout
My dear Jonathan I would like to compliment you and your team for a speedy and hassle-free rental. Both your colleagues, Matthew and Simon were attentive and professional to my every need and I...
Integrity and diplomacy
I just wanted to say thank you for everything that you have done to ensure that the sale of Nightingale Close went through. Your integrity and diplomacy were certainly put to the test and your...
Wealth of experience
I want to thank the whole team at Open Estates for their professional, personal and friendly service. Their knowledge of the area (Borehamwood) and wealth of experience really helped make the sale...
